Review CUSTOMER COMPLAINT

I am a loyal customer & buy your MANICURE NAILS & NAIL GLUE KIT REGULARLY, AT LEAST 4 TIMES PER YEAR, FOR OVER THE PAST 15 YEARS. HOWEVER, THE LAST 2 KITS PURCHASED (WITHIN WEEKS OF EACH OTHER FROM MY L9CAL PHARMACIES) WERE BOTH FAULTY AS THE GLUES WERE ROCK HARD & THERFORE, UNUSEABLE, WHICH WAS EXTREMELY DISSAPOINTING, IRRITATING & SPOILED MY 2 SPECIAL OCCASSIONS WHICH I HAD SPECIFICALLY BOUGHT THEM FOR TO WEAR.AS I NEVER NORMALLY BOTHER RETAINING THE RECEIPTS, I STRONGLY FEEL OWED BY YPUR COMPANY & WOULD GREATLY APPRECIATE IT, IF YPU COULD PLEASE REIMBURSE ME THE FULL RRP AMOUNT THAT I PAID FOR 2 OF THESE KITS &/OR SOMEHOW RECTIFY THIS DEEPLY DISSAPOINTING EXPERIENCE WHICH I UNFORTUNATELY WENT THROUGH TWICE, ON TWO OCCASIONS BACK TO BACK. MY HOME ADDRESS IS...7 BEREA LINK, MADELEY WA 6065. I TRUST YOU WILL PROMPLTLY LOOK INTO THIS MATTER ACCORDINGLY & AS URGENTLY AS POSSIBLE, AS I DO NOT WISH TO HAVE TO START USING ANOTHER BRAND &/OR PRODUCT, THE SAME AS THIS, WHICH HAS NORM BEEN MY FAVORITE FOR MANY YEARS.
KIND REGARDS,
TRACEY CONSIDINE