Zuccala Homes Pty Ltd - Mill Park, Australia

Critical: Professionalism
We signed with Zuccala in 2017. We decided to go with them after they made false promises that they would accomodate concrete flooring.
The day we went to do the colours they were rushed and made us chose the whole house fixture and fittings within 4 hours. The quality of the fixtures were extremely basic and ugly like something from the 80's, you would find better in Kmart. The trick was they give you cheap fixtures and then when you don't like them they refer you to their supplier to give you a bunch of over priced upgrades at your cost. There was no mid range options offered.
We sat in a room that was extremely hot with no windows or natural daylight. It was hard to see what you were choosing. This was obviously deliberate just to get the job done as quickly and conveniently for them. I nearly passed out a few times as it was so hot and stressful. I had to go outside to get fresh air. I didn't even get offered a drink and had to go next door to purchase a bottle of water.
They then back flipped on the concrete flooring. I had two of their seniors enter the room and was extremely rude and argumentative. I was in tears and traumatised when I left and knew that I could not go forward with them.
I lost $3000 deposit but in hindsight it was probably the best money ever spent avoiding this company, especially reading reviews from others.
Please avoid these builders. Go elsewhere you won't regret it. The only regret I have is I didn't write this sooner to warn others, I guess that's the good thing about lockdowns. Stay safe everyone even more so by not dealing with this awful company. I hope it was worth the $3000 and wasting our time and this review!